Shipping Policy

Shipping Fees and Time

We ship all orders to Canada, continental USA, Hawaii and Alaska with UPS, which typically takes three to five business days to most urban centres. Express shipping taking one to two business days is available for an extra charge.

International shipping is currently not available. We apologize for the inconvenience.

Most in-stock orders placed online will be fulfilled within one week-day, not including public holidays in British Columbia. In the event that we cannot fulfill your order immediately due to product availability issues, we will inform you by e-mail and give you the option to cancel your order for a full refund or select an alternate product.

A shipping confirmation email will be sent along with a tracking number as each shipment is released. Orders containing multiple items will ship entirely, or as items become available.

Shipping costs depend on the order value and the destination, and will be calculated at time of checkout, before you enter in your payment information.

We are not responsible for any import taxes or duties charged by US customs. The importer (customer) is responsible to paying these charges.

Free shipping only applies to orders within British Columbia.

Province / Territory UPS Standard -
Ground Shipping
UPS Express Saver -
Express Shipping
British Columbia Free from $9.99

Most orders are shipped from our warehouse in Vancouver, BC, and sometimes from our distribution partners across the country. It may take up to two weeks after shipping for your order to arrive. Please allow extra time if you live in a rural region.

Signature on Delivery

All orders valued at CAD $500 or more before tax require a signature upon delivery.  Orders under this amount may require a signature at our discretion. If you are not available when UPS attempts the delivery, UPS will leave a pickup notice at your door, and you may pick up the shipment from your local UPS Access Point upon presentation of a government-issued photo identification.

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