Return Policy

The goal of Computer Clearance Centre’s return policy is to have an easy-to-understand policy that ensures purchase satisfaction. Most items can be returned without any restocking fee within 30 days of purchase. They must be complete and in resalable condition.

There are 3 questions we ask when processing a return:

  1. Is it a returnable item?

    Due to copyright laws, health concerns or usability & practical concerns, we are unable to offer returns on the following:

    • shipping and handling fees
    • shipping insurance
    • clearance or final-sale items
    • opened in-ear audio products
    • opened software
    • opened storage media (blank CDs & DVDs, USB drives, SD/CF cards, hard drives, etc.)
    • opened consumables (paper, printer inks and toners, batteries)
    • leased items are bound by their original contract
  2. How long has it been since the product was purchased?

    Everything on the Computer Clearance Centre website may be returned within 30 days from the date of delivery.

  3. Has the item been opened?

    If an item has not been opened, and meets the criteria above, we will provide a full refund onto the original form of payment.

    If an item has been opened but is in perfect, complete, and resalable condition, we will provide a full refund on the original form of payment.

    Items that have been opened but missing or have damaged packaging, accessories, informational leaflets, etc. may not be returned.

Please contact us for a return authorization. If the product is eligible for a refund based on the policy above, we will then issue you a return authorization number and a complimentary return shipping label. Shipments without a return authorization number will not be accepted and will be returned to you at your expense. Please note that the customer is also responsible for ensuring that the return shipment is packed properly, with sufficient packing material inside the shipping box.

The return period is calculated starting from the date the product was delivered, as reported by the courier company’s website.

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